Bucharest, Romania
office@repsmate.com
+40 765 496 436

Turn 5% QA efficiency into 100% INSTANTLY

Focused On Actionable Insights

RepsMate is a conversion intelligence platform built from the ground up that analyzes 100% of your telesales, customer support or customer care interactions, transforms them into actionable insights and automates the coaching process. Everything is customizable. Everything is your way.

OUR COMPANY
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Turn your KPIs into Actionable Insights!

Intro

The Highest Standard of Compliance

GDPR READINESS

PRIVACY SHIELD

INDUSTRY SOLUTIONS

We understand your industry

By monitoring, analyzing and understanding your customers’ interactions, RepsMate makes it easier to stay on top of all customer relationships your business benefits from. We achieve that by identifying and tracking various trends and targets, thus gaining access to a deeper level of comprehension regarding those interactions and creating a culture of continuous improvement within your business.

We are looking for partners
BPO
Communications
Finance & Banking
Insurance
Retail
Healthcare
HOW IT WORKS

How does RepsMate work?

Understand voice and text conversations to uncover the insights needed to improve your business and increase customer satisfaction.

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We transcribe

Our proprietary AI is able to learn any language in less than 2 months and bring it to 95%-97% accuracy. Upon partnering up, we always fine-tune the dictionary based on your project's needs.

We evaluate

RepsMate supports your QA evaluation form and automatically evaluates 100% of calls your way. Nothing changes.

We analyze

With our BI-based insights platform, everything in RepsMate is quantifiable. From alerts to keywords to emotions and so on, your business will benefit of top tier actionable insights and help in improving the customer experience exponentially.

We coach

RepsMate is also meant to be the representative’s friend. Ways of sending individual insights, comments and alerts to specific representatives are available at your fingertips.

GET STARTED IN A WEEK

Our implementation application is very quick and easy to use and based on your security needs, RepsMate can be installed either in cloud or on-premise. We just need to have a chat with your IT folks.

How does RepsMate enhance your QA team?

A normal QA team listens to only 5% of all calls once, takes time to fill in the evaluation forms and then listens to the calls again while coaching the agents. They then take even more time having a feedback conversation with those reps.

RepsMate listens to all calls once, transcribes and splits the speakers, evaluates, summarizes the agent feedback and sends it to your QA team. Therefore, they can stop listening to random calls altogether.

It uses a customizable scorecard that can be built based on your evaluation form, takes into account all possible call reasons, triggers them based on specific keywords and agent CRM dispositions and provides an accurate score/grade.

Drive operational efficiency
Drive operational efficiency

Every word. Every sentence. Every emotion. Every scorecard. Every flag. We turn everything into data and insights in order to boost your knowledge about your operations. Using a BI-based platform, we can customize your insights the way you want it.

We know how customer complaints can affect your business. With flags and alerts, all calls that include certain “red-flag” keywords and phrases, as well as negative customer emotions, are flagged and can be instantly sent to you via e-mail/notification as soon as they are processed. This way, you can have the upper hand and the chance to resolve and coach before those situations escalate.

Real-time actions
Real-time actions
Automated QA ROI Calculator
AVERAGE HANDLING TIME ROI Calculator
CALCULATE ROI

How much can you save with RepsMate?

SPEECH ANALYTICS ROI Calculator
FIRST CALL RESOLUTION ROI Calculator
Featured in:
Drive operational efficiency
Drive operational efficiency
How we help Managers

Data Visualization

Calls have thousands of unique data points that can be measured and analyzed. The easier you get that information, the better the results you get when sharing it with others. By showcasing your team’s calls on a visual chart, you can be sure that your message will be understood.

Business Intelligence

Empower your organization to extract and leverage intelligence from customer interactions to improve the customer experience and the representatives’ performance.

How does it measure compliance?

Scripted phrases are a big part of security regulations nowadays and all agents must abide those scripts perfectly. Using AI, RepsMate can identify the accuracy of script compliance and measures how the customer responds to these important security regulations.

HAVE THE UPPER HAND

We know how customer complaints can affect your business. With flags and alerts, all calls that include certain “red-flag” keywords and phrases, as well as negative customer emotions, are flagged and can be instantly sent to you via e-mail/notification as soon as they are processed. This way, you can have the upper hand and the chance to resolve and coach before those situations escalate.

EVERYTHING IS QUANITFIABLE

Every word. Every sentence. Every emotion. Every scorecard. Every flag. We turn everything into data and insights in order to boost your knowledge about your operations. Using a BI-based platform, we can customize your insights the way you want it.

How does RepsMate identify

We employed master psychology specialists to train our AI to identify customer and rep emotions with very high accuracy. We use this data to create a customer journey as well as customizable KPI’s.

BENEFITS

Digitalize your Business

Get insights from your customers which will help you enhance your operational performance and margins.

Automated Quality Assurance
0%
Automated Compliance Assurance
0%
Automated Customer Feedback
0%
Automated Product Feedback
0%
Workforce Enhancement
0%
Clearest view of what matters most!
Clearest view of what matters most!
Seamless Integration​
GDPR Compliant
How we help Representatives

We can help you enhance your performance

  • Self-develop yourself​
  • Develop new skills
  • Increase your performance
  • Be recognized by managers
  • Build your career
  • Increase compensations​
Recomand us to your managers
Recomand us to your managers
Easy to Use
Unlimited possibilities
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