CONVERSATIONAL INTELLIGENCE PLATFORM

Focused On Actionable Insights

RepsMate is a conversation intelligence platform that helps your teams decipher your customer’s voice via detailed Call Analytics measuring metrics behind emotions, objections, intents and many more.

Turn your KPIs into Actionable Insights!

Intro
BENEFITS

Digitalize your Business

Get insights from your customers which will help you enhance your operational performance and margins.

Automated Quality Assurance
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Automated Compliance Assurance
0%
Automated Customer Feedback
0%
Automated Product Feedback
0%
Workforce Enhancement
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Clearest view of what matters most!
Clearest view of what matters most!
Seamless Integration​
GDPR Compliant
INDUSTRY SOLUTIONS

We understand your industry

By monitoring, analyzing and understanding your customers’ interactions RepsMate makes it easier to stay on top of all Customer Relationships your business benefit from. We achieve that by identifying and tracking various trends and targets, thus gaining access to a deeper level of comprehension regarding those interactions and creating a culture of continuous improvement within your business.

BPO
Communications
Finance & Banking
Insurance
Retail
Healthcare
HOW IT’S WORK

How does RepsMate Works

Understand voice and text conversations to uncover the insights needed to improve your business and increase customer satisfaction.

Call Transcribing​​

Speaker-separated text from speech with auto anonimization for sensitive information.​

Conversation Analytics​​

Find all the details in one place and take the ambiguity out of the decision-making process.​​

Actionable Insights​​

Automated metrics that track performance and emotion over the customer journey.​
How we help Managers

Data Visualization

Calls have thousands of unique data points that can be measured and analyzed. The easier you get that information, the better the results you get when sharing it with others. By showcasing your team’s calls on a visual chart, you can be sure that your message will be understood.

Business Intelligence

Empower your organization to extract and leverage intelligence from customer interactions to improve the customer experience and the representatives’ performance.

How we help Representatives

We can help you enhance your performance

Easy to Use
Unlimited possibilities
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RepsMate makes interaction count