Bucharest, Romania
[email protected]
+40 765 496 436

CONVERSATIONAL INTELLIGENCE PLATFORM

Focused On Actionable Insights

RepsMate is a conversion intelligence platform built from the ground up that analyze 100% of your telesales, customer support or customer care interactions, transforms them into actionable insights and automates the coaching process. Everything is customizable. Everything is your way.

OUR COMPANY
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Turn your KPIs into Actionable Insights!

Intro
BENEFITS

Digitalize your Business

Get insights from your customers which will help you enhance your operational performance and margins.

Automated Quality Assurance
0%
Automated Compliance Assurance
0%
Automated Customer Feedback
0%
Automated Product Feedback
0%
Workforce Enhancement
0%
Clearest view of what matters most!
Clearest view of what matters most!
Seamless Integration​
GDPR Compliant
INDUSTRY SOLUTIONS

We understand your industry

By monitoring, analyzing and understanding your customers’ interactions, RepsMate makes it easier to stay on top of all customer relationships your business benefits from. We achieve that by identifying and tracking various trends and targets, thus gaining access to a deeper level of comprehension regarding those interactions and creating a culture of continuous improvement within your business.

We are looking for partners
BPO
Communications
Finance & Banking
Insurance
Retail
Healthcare
HOW IT WORKS

How does RepsMate work?

Understand voice and text conversations to uncover the insights needed to improve your business and increase customer satisfaction.

Request a Demo

Call Transcribing​​

Speaker-separated text from speech with auto anonimization for sensitive information.​

Conversation Analytics​​

Find all the details in one place and take the ambiguity out of the decision-making process.​​

Actionable Insights​​

Automated metrics that track performance and emotion over the customer journey.​
Drive operational efficiency
Drive operational efficiency
How we help Managers

Data Visualization

Calls have thousands of unique data points that can be measured and analyzed. The easier you get that information, the better the results you get when sharing it with others. By showcasing your team’s calls on a visual chart, you can be sure that your message will be understood.

Business Intelligence

Empower your organization to extract and leverage intelligence from customer interactions to improve the customer experience and the representatives’ performance.

How we help Representatives

We can help you enhance your performance

  • Self-develop yourself​
  • Develop new skills
  • Increase your performance
  • Be recognized by managers
  • Build your career
  • Increase compensations​
Recomand us to your managers
Recomand us to your managers
Easy to Use
Unlimited possibilities
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