Automatic quality management ROI Calculator
This calculator automatically calculates your cost savings when you integrate Automated Quality Management technology in your agent evaluation process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.
Calculator Glossary:
Number of agents responsible for customers calls
The average monthly salary of an agent
Number of team leaders responsible for managing agents
Average Monthly Cost of Team Leader
The average monthly salary of team leader
Time spent on manual QM tasks by Leaders
The average time spent on manual quality management tasks by team leaders
Number of people solely responsible for quality management tasks
Average Monthly Cost of QM Supervisor
The average monthly salary of QM Supervisor
Total cost of quality management operations currently. This is calculated by the number of team leaders and QM supervisors multiplied by their monthly salary and then multiplied by the time they spent on manual quality tasks
Benefits of Automated Quality Management
The quality evaluation is among the most labor-intensive and time-consuming tasks in a call center. With manual methods, quality teams spend hours listening to calls and can evaluate only 1-3% of them. Automated Quality Management helps call centers:
Reduce The Workload Of Quality Management Teams
Decrease Time Spent With Quality Evaluation
Decrease Time Spent With Quality Evaluation