AutomaticSPEECH ANALYTICSROI Calculator
This calculator automatically calculates your cost savings when you integrate Speech Analytics technology in your contact center interaction analytics process. Please fill below the necessary fields according to your current call center metrics to see your monthly and yearly savings.
Number of agents responsible for customers calls
The average monthly salary of an agent
The average number of calls an agent responds to daily
Number of Agents X number of daily calls X 22 working days
The monthly cost of agent / 22 working days / daily calls answered
Cost per Call X number of calls handled in the contact center monthly