Evaluate average handling time ROI Calculator
This calculator automatically calculates your cost savings when you improve your Average Handling Time. Please fill below the necessary fields according to your current call center metrics to see your monthly savings.
Calculator Glossary:
Number of agents responsible for customers calls
The average monthly salary of an agent
The average number of calls per agent per day
Toggle TitleAverage Handling Time per Call
The average time is the average duration of the entire customer call transaction, from the time the customer initiates the call to ending the call, including all hold times and transfers
The average % of AHT improvement per month
Benefits of evaluating Average Handling Time
Average Handle Time (AHT) is among the most important metrics in contact center management. But it requires a careful balance with the customer experience. Keeping the customers satisfied while trying to decrease average handle time is a sensitive and difficult task. Speech Analytics can help contact centers improve this KPI by:
Improving Agent Performance
Increasing Agent Responsiveness
Decreasing Silence Rates