by Llama Master | Feb 22, 2023 | Uncategorized
Looking at the last few years, the rise of technology has dramatically changed the way companies interact with their customers. With automated tools, it’s easy to forget that there are still people behind the conversations. However, there’s a growing... 
by Llama Master | Feb 13, 2023 | Uncategorized
We look at today’s society and we can see that customers want speed, convenience, and emotional understanding when they are put face-to-face with their favorite brand. It’s pretty clear that we’re looking at some expectations that challenge any... 
by Llama Master | Feb 2, 2023 | Uncategorized
If we look at the statistics, it is a bit shocking that 8 out of 10 employees in contact centers believe that work negatively impacts their mental health. Here we mention high levels of stress, burnout, and anxiety. Going beyond the numbers, we realize that these are... 
by Llama Master | Aug 10, 2022 | Uncategorized
In the last decade, startups have become hype, and the trend of increasing their number brings innovation all over the world. But if you still think that a startup means a small company based in a garage or a basement… you’d better think twice. The reality...
