We are looking for a highly motivated and data-driven individual with a passion for identifying and solving problems to join our team. If you are excited about the opportunity to work in a fast-paced start-up environment and have a track record of delivering results, we want to hear from you!
We encourage debates and avoid compromises, so we look for people capable of coming up with ideas and suggestions and sustaining their opinions, but also be willing to understand others and learn from them. RepsMaters are comfortable taking the lead on various tasks and can communicate well and efficiently.
The QA Analyst will be responsible for analyzing telesales, customer support, and customer care interactions using the RepsMate platform. The role includes comparing call transcripts with the scorecard generated by the platform, identifying areas for improvement, and developing initiatives to drive increased conversion rates.